Day-to-Day Responsibilities of a Customer Support Executive 1. Customer Interaction: Answer customer inquiries via phone, email, chat, or social media. Provide accurate information about products, services, bookings, and policies. Handle complaints with patience and professionalism. Escalate unresolved issues to higher support levels when necessary. 2. Problem Resolution: Troubleshoot common customer issues and provide step-by-step guidance. Follow up on pending cases until resolution is achieved. Maintain a positive customer experience even when delivering unfavorable information (e.g., refunds, cancellations). 3. Order & Service Management: Process bookings, cancellations, and modifications. Track customer requests and update them on order/travel/service status. Ensure accurate data entry in CRM, booking platforms, or ticketing systems. 4. Documentation & Reporting: Maintain records of customer interactions, feedback, and complaints. Update CRM tools with accurate customer details and resolution notes. Share recurring issues or trends with the operations/product/management team. 5. Cross-Team Collaboration: Coordinate with operations/logistics to resolve customer issues (e.g., pick-up details, itinerary clarifications). Work closely with finance for refunds, payment issues, or invoice requests. Share customer insights with marketing/sales to improve communication. 6. Service Quality: Ensure service levels (response times, resolution times) are met. Adhere to company communication guidelines and tone of voice. Suggest improvements to FAQs, support scripts, and knowledge base. 7. Continuous Learning: Stay updated about company offerings, ongoing promotions, and policy changes. Attend training sessions to improve product knowledge and customer handling skills. Learn new tools/CRM features to work efficiently.
Tripbae is seeking a creative and detail-oriented Video Editor with a passion for travel storytelling. The ideal candidate will be responsible for transforming raw travel footage into engaging, high-quality videos that inspire adventure and reflect our brand identity. Key Responsibilities Edit raw travel footage into polished, engaging videos using Adobe Premiere Pro . Design branded visuals, thumbnails, and social media creatives using Canva . Add music, voice-overs, subtitles, and motion graphics to enhance storytelling. Collaborate with the content and marketing teams to conceptualize and execute video ideas. Ensure brand consistency across all video content and digital platforms. Required Skills Proficiency in Adobe Premiere Pro (mandatory) Proficiency in Canva (mandatory) Basic knowledge of photography and camera operations Familiarity with motion graphics or animation tools (After Effects preferred) Why Join Tripbae? Opportunity to work in the fast-growing travel and content industry. Creative freedom to experiment and showcase your editing style. Work with a vibrant team passionate about travel and storytelling.
Responsibilities: * Optimize website content for search engines * Collaborate with marketing team on SEO strategies * Research industry trends and best practices * Create engaging web content * Monitor analytics and adjust tactics