Job Description

A Leading Tourism company in UAE is looking for a Travel Sales Consultant for Pune office.We are looking for an experienced or Fresher’s’ travel sales staff. An ideal candidate must be energetic, dynamic, and have a can-do attitude, must have pleasing and persuasive personality. Your primary responsibility is to assist customers with their travel plans, sell travel products and services. Roles and Responsibilities: Handle and respond to customer enquiries through phone, online chat and/or e-mails. Have an extensive knowledge of the travel products and services that you are selling, such as the destinations, tours, hotels, activities, and other travel-related services. Responsible for making reservations and bookings for customers. Handle and respond to customer complaints through phone, online chat and/or e-mails. Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures. Meet sales targets set by your sales head. Maintain a positive, empathetic and professional attitude towards customer. Enter, update and maintain records of all bookings and payments, prepare invoices, and follow up with customers as required. Keep updated with company procedures and processes. Share customer feedback with relevant departments for further improvements. Skills & Qualifications: Fresher’s or minimum 1- year experience in the travel and tourism Industry. Strong written and verbal communication skills to communicate clearly and effectively with our customers. Passionate customer-focused attitude and strong negotiation and rapport building skills. Knowledgeable with ticket portal (will be trained). Self-motivated, energetic and able to achieve high results. Good team player to work collaboratively in a team environment.