Travel Process / Air Ticketing / Bpo / Voice / Customer Care / Analyst

Job Description

Hiring Graduate Freshers & Experience for various domain with fixed off and best salary in industry! Job Title : Customer Support and Travel Process Associate Location : Bangalore Job Type : Full-time Department : Customer Support / Travel Operations Overview We are looking for a motivated and detail-oriented individual to join our team as a Customer Support and Travel Process Associate . In this role, you will be responsible for providing top-tier customer service while managing travel-related queries, bookings, and processes. You will work closely with both customers and vendors to ensure seamless travel arrangements and a superior experience for our clients. Key Responsibilities : Customer Support : Provide excellent customer service through various communication channels (phone, email, chat). Respond to customer inquiries, resolve issues, and manage complaints in a timely and efficient manner. Offer guidance and solutions to clients related to travel bookings, cancellations, and itinerary changes. Travel Process Management : Assist customers with booking travel arrangements, including flights, hotels, car rentals, and other services. Ensure that all travel bookings are completed accurately and within the required deadlines. Coordinate with travel vendors and service providers to confirm bookings, changes, and cancellations. Documentation & Compliance : Maintain and update customer records and travel itineraries in the CRM system. Ensure that all travel documentation, such as itineraries, tickets, and invoices, is complete and accurate. Adhere to all company policies and procedures, including those related to data security, compliance, and customer privacy. Problem Resolution : Handle travel-related issues such as booking discrepancies, cancellations, delays, and other challenges. Work closely with travel partners, airlines, and hotels to resolve issues swiftly. Offer alternatives and solutions in situations of booking changes or travel disruptions. Collaboration & Communication : Work closely with internal teams, including sales, operations, and finance, to ensure a smooth process for customers. Communicate effectively with both customers and third-party vendors. Provide feedback on frequently encountered issues to help improve processes. Customer Feedback & Improvement : Collect feedback from customers to understand their needs and improve the customer experience. Contribute to the development of improved customer service protocols and travel processes. Qualifications : Education : Undergraduate or Bachelor's degree in Business Administration, Hospitality, or a related field preferred. Experience : At least 1-8 years of experience in customer support, travel management, or a related role. Previous experience working with travel booking systems or customer service platforms is a plus. Skills : Strong communication skills, both written and verbal. Ability to handle multiple tasks simultaneously and meet deadlines. Problem-solving and conflict resolution skills. Knowledge of travel regulations, booking systems, and common travel-related issues. Proficient in MS Office Suite and CRM systems (experience with travel-specific systems is an advantage). Personal Attributes : High attention to detail and organizational skills. Strong interpersonal skills with the ability to work in a team environment. Customer-centric with a focus on providing exceptional service. Ability to work under pressure and adapt to a fast-paced environment. Benefits : Competitive salary and performance-based incentives. Health insurance and other benefits. Opportunities for professional development and training. A dynamic and supportive work environment. Contact Hiring Team Aditya - 9686682465 Asha - 9900024951 Nida - 9686454294 Mallik - 7259027282 Vishnu - 7259027295 Deepanshu - 9900024811