Travel Counselor

Functional Description -

·         The candidate is required to work on GDS, action PNRs, issue refunds, air tickets, drive hotel & car invoices etc. Should have sound knowledge of GDS – sabre, should be able read/articulate fare rules and ticket the booking

·         Should be able to read and interpret fare rules in GDS, fare sheets and apply the same while issuing tickets.

·         Candidate will be required to action PNRs and ensure SLA adherence

·         Should have excellent understanding of travel business to ensure smooth day to day operations

·         Candidate should be result oriented and should be able to resolve queries from market

·         Should be a self-starter & quick learner with ability to multi-task

·         The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area he/she will be part of

·         Should be able to maintain excellent quality along with high productivity

Qualification –

·         Graduate With 2-3 Years of experience in travel industry. Degree/Diploma in Travel - Air Fares & Ticketing

Responsibilities -

·         The incumbent shall ensure compliance with SLA and other internal guidelines, policies related to the business area he/she will be part of.

·         Should be able to maintain excellent quality along with high productivity.

·         The candidate would always be required understand and consistently exceed customer’s expectations whilst ensuring effective teamwork

·         Should have an eye for detail with high focus on quality and controls

·         Flexible to work 365 days, 24/7 environment knowledge of ms-office, specially excel, multi-tasking and effective time management skills. knowledge of Amex travel systems: sabre/central command will be an added advantage

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities