Transition Manager

Job title: Service Design & Transition Manager

About Zensar:

Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration.

About Job:

Service Design & Transition Manager

Service Design & Transition Manager

Essential duties and responsibilities:

Service Design & Transition Manager

Your experience in the IT Infrastructure industry will allow you to support migrations, integrations, and improvement projects, related to our Core Infrastructure Services to support the growth of our businesses through, for example, mergers and acquisitions , Infrastructure modernization and maturity etc.

• Deep and broad experience of leading the Service Design & Transition process and production of associated artefacts across a variety of technology areas and project methodologies;
• A practical understanding of ITIL and experience of applying it in a maturing environment, as well as project quality and risk management concepts;
• Experience of RFPs and supplier selection processes including defining service requirements and SLAs
• An understanding of how Service Design & Transition process is affected when adopting a set of different Project and Service Methodologies e.g. Agile, Scrum, DevOps & ITIL;
• Strong understanding of project lifecycle and governance and ability to map Service Design & Transition activities and deliverables against it;
• Ability to manage conflict and negotiate successful outcomes;
• Ability to build and maintain effective relationships with suppliers and internal customers;
• Experience of working in an organisation that is undergoing a significant technology or process transformation
• Experience of creating and documenting new operational processes
• Attention to detail and able to deliver high quality written and verbal output
• Ability to collate and summarise numerous data sources and present it to senior leadership in a way that facilitates decision-making. In particular the ability to assess and articulate risk
• Ability to work independently and quickly get to grips with a complex, fast-moving programme.
• Willing and able to use initiative in order to adapt approach to the particular needs of the project;
• Excellent stakeholder management skills, including constructively challenging senior stakeholders
• Proven experience of delivering Service Design Packages across multiple delivery teams and 3rd parties
• Experience of working with system integrators and managed services
• Pragmatism and a flexible approach to problem solving
• A team player with a positive and constructive attitude towards work and colleagues

Desirable

• ITIL V3/V4 qualifications Hands-on experience on Application/Middleware/DataBase/Network/Network Security troubleshooting
• Hands-on experience on SSO issues, SSO integrations, ADFS, AD, DNS, DHCP
• Knowledge on functionalities of networking components like Router, firewall, switch, ACL, routing etc..
• Experience in improving the security practices like secret management.

Work location:

We believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.