Transaction Quality Analyst

Job Title: Transaction Quality Analyst Insurance Domain

• Conduct regular audits of insurance process transactions (e.g., claims processing, policy issuance, endorsements, renewals, etc.).
• Evaluate accuracy, completeness, and compliance with internal policies and regulatory requirements.
• Identify process gaps, errors, and training needs through root cause analysis.
• Provide actionable feedback to operations teams and support coaching initiatives.
• Maintain and update quality scorecards, dashboards, and audit reports.
• Collaborate with process owners and training teams to improve SOPs and quality frameworks.
• Participate in calibration sessions to ensure consistency in quality assessments.
• Support internal and external audits by providing required documentation and insights.

Required Skills & Qualifications:

• Bachelors degree in any discipline (preferred: Insurance, Business, or related fields).
• 2-5 years of experience in transaction quality or process audit roles, preferably in the

  insurance industry

  .
• Strong understanding of insurance processes (Life, Health, P&C, or Reinsurance).
• Proficiency in MS Excel, PowerPoint, and quality monitoring tools.
• Excellent analytical, communication, and documentation skills.
• Familiarity with quality frameworks like Six Sigma, COPC, or ISO (preferred).

Preferred Qualifications:

• Certification in Quality (e.g., Six Sigma Yellow/Green Belt, Lean).
• Certification in Insurance domain (e.g., LOMA)
• Experience with workflow tools like BPM, CRM, or insurance platforms (e.g., Guidewire, Duck Creek).
• Exposure to global insurance standards and regulatory compliance.

Valid PAN Number - _____________________(Why PAN Required > Mandatory to Process Candidature & Find Duplicity in Internal PAN Validation Process and also to initiate a screening call.

Please reach out in case of any queries.

Sonali Chattopadhyay I Associate People Success