Job Description

Training Support Specialist Position Summary The Training Support Specialist will design and deliver training programs for Samsung in-house staff and SOLPAR Crew. This role ensures proper knowledge transfer for LTE/NR hardware installation, quality assurance, and operational processes while providing first-level field support. The specialist will work with Circle leadership and NHQ teams to identify skill gaps, develop e-learning modules, and create training manuals to enhance project execution. Key Responsibilities Training Delivery: Conduct technical training sessions for Samsung teams, in-house staff, and SOLPAR Crew. Provide specialized training on: LTE hardware installation and RFE-1 Quality assurance and ATP processes EMF, SCFT, and CLOT modules eNodeB integration Train Circle Warehouse teams on relevant processes. Field Support Quality Assurance: Offer first-level support for alarm rectification and on-the-job training. Assist site audit teams in maintaining zero-punch-point sites. Skills Assessment Development: Identify training needs through discussions with teams. Conduct training sessions on installation issues and troubleshooting. Develop e-learning modules for project requirements. Reporting Monitoring: Maintain daily, weekly, and monthly training reports. Generate quality reports and implement training to reduce gaps. Special Assignments Cross-functional Support: Handle special projects as assigned by NHQ or Circle teams. Support training in other circles when needed. Key Skills Competencies Expertise in LTE/NR hardware installation, RFE-1, and quality processes. Strong understanding of EMF, SCFT, and CLOT frameworks. Ability to develop training materials and e-learning content. Excellent communication and facilitation skills. Strong analytical and problem-solving abilities. Hands-on experience in field operations and quality assurance. Qualifications Experience Bachelor s/Diploma in Engineering, Telecommunications, or related field. Minimum 2 years of Telecom experience. At least 6 months of experience in technical training. Familiarity with telecom installation, RF standards, and site quality processes. Strong background in field support and troubleshooting. This role requires a proactive individual committed to delivering high-quality training and support for successful project execution.