Training & Support Manager

Job Description

Training & Support Manager Location: Ahmedabad or Remote We are currently seeking a dedicated and experienced Training and Support Manager to join our team. The successful candidate will play a crucial role in ensuring the effective delivery of training programs and providing comprehensive support to both internal teams and external clients. If you possess a passion for education, strong leadership skills, and a commitment to driving excellence in training and support, we invite you to apply. Roles and Responsibilities Develop and execute training programs for internal teams, ensuring they are well-equipped to deliver STEM education initiatives effectively. Design and implement professional development sessions for educators, focusing on enhancing their skills in delivering STEM education. Provide ongoing support to teachers, channel partners, and clients, addressing queries and ensuring smooth program implementation. Collaborate with the Education Program Manager to align training programs with the broader educational mission and vision. Conduct regular training needs assessments and adjust training programs accordingly. Act as a liaison between the technical support team and clients to ensure prompt and effective issue resolution. Participate in the creation of user manuals and technical documentation for STEM education products. Establish a feedback mechanism to collect insights from training sessions and support interactions. Use feedback to iterate and improve training programs and support services. Requirements & Skills Required Bachelor s degree in Education, STEM-related field, or a related discipline; Master s degree preferred. 3-5 years of experience in designing and delivering training programs, especially in the field of STEM education. Proven experience in designing and delivering training programs, preferably in STEM education. Strong understanding of STEM concepts and their application in educational settings. Excellent communication and interpersonal skills, with the ability to convey technical information in a clear and accessible manner. Leadership qualities with the ability to motivate and inspire teams. Problem-solving skills and the ability to handle complex technical queries. Proficiency in computer applications and internet usage.