Training Manager

As an experienced Trainer for the Cleaning Category, you will join a dynamic team to ensure the high-quality delivery of home cleaning services in designated cities. Your role will involve leading training programs, developing content, and providing technical and behavioral training to partners for a delightful customer experience. **Key Responsibilities:** - Lead all training programs for professionals offering home cleaning services in the allotted city. - Develop and refine training content to align with industry standards and best practices. - Provide hands-on training and support on SOPs for high-quality service delivery. - Implement strategies to enhance service quality through training interventions. - Guide a team of trainers/professionals to ensure consistent training delivery. - Monitor and evaluate training program effectiveness, making adjustments as needed. - Collaborate with cross-functional teams to identify training needs and develop solutions. - Stay updated on industry trends in training and development for blue-collar workers. **Qualifications Required:** - Bachelors degree/diploma in hospitality management, Business Administration, or related field. - Minimum 3 years of experience in Hotels, Facility Management, or Startups focusing on training. - Strong leadership and communication skills to inspire and motivate teams. - Experience in managing teams of trainers/professionals, preferably in hotels or facilities management. - Expertise in developing training content for blue-collar workers. - Excellent organizational skills to manage multiple tasks effectively. - Ability to thrive in a fast-paced environment and adapt to changing priorities. - Passion for delivering exceptional customer experiences and continuous improvement.,