Training manager

Job Description

We are seeking a dynamic and experienced Training Manager to lead the development and execution of training programs at our esteemed hotel. The Training Manager will be responsible for identifying training needs, designing comprehensive training plans, and ensuring the continuous professional development of our team members to maintain the highest standards of guest service. Key Responsibilities: Assess training requirements across all departments, including front office, housekeeping, F&B, and administration. Develop and deliver tailored training programs to enhance skills, knowledge, and service standards. Coordinate and execute onboarding programs for new hires, ensuring seamless integration into the hotel culture. Monitor and evaluate training effectiveness through performance metrics, feedback, and assessments. Maintain detailed records of training activities, schedules, and staff development progress. Collaborate with department heads to align training goals with operational objectives. Stay updated with industry trends and best practices to ensure innovative training methodologies. Qualifications: Bachelors degree in hospitality management, HR, or a related field. Proven experience in training and development, preferably in the hospitality sector. Excellent communication, presentation, and organizational skills. Proficiency in using training software and e-learning tools. Strong interpersonal skills with the ability to motivate and inspire staff. This role is pivotal in upholding our hotels commitment to exceptional guest experiences by fostering a culture of learning and excellence. Join us and contribute to shaping a team dedicated to delivering unparalleled hospitality!