Trainer - KPO - T2

• Work Location : Hyderabad
• Mode : Work from Office
• Timings : 24 x 5 (Shifts) Cab will be provided.

Role: Communication Trainer is responsible to Coach and Mentor a group of employees on Language, Communication & Bottom Quartile (Individual attention). Derive Corrective actions on trends identified and Customize Training plans – Based on Knowledge Gaps..

Key Responsibilities:

• Act as Coach Mentor for identified employee or Group of employees
• Able to communicate clear instructions
• Ensure assigned employee or Group of employees scale up on client laid performance metrics
• Conduct remedial trainings and Monitor the progress, provide feedback
• Share updates & provide refresher trainings and provide feedback to the team
• Able to Coach to Improve Process, Communication & Culture with a focus on grammar, written skills and reading comprehension skills.
• Work on Upskilling existing skill set by Individual development plans

Skill Set:

• High proficiency in Verbal /Written English
• Knowledge of MS Office, G Suite
• Approachability and Availability
• Transparency
• Excellent communication skills(verbal and written) and facilitation skills
• Confident and Knowledgeable
• Innovate and Inspire
• Active Listening
• Complex Problem Solving