Trainer

Job Description

Job Title: Trainer Debt Recovery Collection (NBFC) Location: Jui nagar Navi Mumbai Job Summary: We are seeking an experienced Trainer to enhance the skills of our debt recovery team. The role involves designing, delivering, and evaluating training programs to improve collection techniques, compliance adherence, negotiation skills, and customer handling strategies. The trainer will ensure that collection agents are well-equipped to recover outstanding debts effectively while maintaining professionalism and regulatory compliance. Key Responsibilities: Training & Development: Develop and conduct training sessions on debt collection strategies, negotiation techniques, objection handling, compliance, and soft skills. Train new hires on company policies. Implement refresher training programs to enhance team performance. Provide role-playing exercises and real-life case studies to improve practical knowledge. Process & Compliance: Educate agents on regulatory and legal aspects of debt recovery. Ensure adherence to company policies and industry regulations. Keep the team updated on the latest collection laws and best practices. Performance Monitoring & Coaching: Conduct call audits and feedback sessions to enhance agent efficiency. Identify training gaps and recommend improvement plans. Reporting & Documentation: Maintain training records, attendance logs, and assessment reports. Provide insights and recommendations to management based on training outcomes. Assist in developing training materials, presentations, and manuals. Qualifications & Skills Required: Experience: 2-5 years in debt collection training or related roles. Education: Bachelor's degree Strong knowledge of debt recovery laws, collection strategies, and compliance standards. Excellent communication, coaching, and motivational skills. Ability to handle difficult conversations and teach effective negotiation techniques. Proficiency in using CRM, dialers, and collection software. Analytical mindset to assess agent performance and suggest improvements. Preferred Skills: Experience in BPO / Financial Services / Banking Collections. Knowledge of skip tracing, third-party collections, and dispute resolution.