Trade Relationship Manager

Job Description

ROLES AND RESPONSIBILITIES Responsible for advancing the sales process, closing new business and achieving/assisting in sales Actively participate in the planning and execution of company’s marketing activities providing vital inputs based on his/her interactions with prospects. Support and service existing customers on their queries/issues. DETAILED DESCRIPTION Work on sales leads received from transactions on the platform, sales personnel on the ground, digital marketing sources Establish connect with potential clients, explain product/service capabilities, finalise sales presentations Assist in creating RFP Discuss terms with potential Address queries raised by the potential clients. Liaise internally for any Finalisation of contracts and closure of Ensure receipt of subscription fee as per Assist the RMs in the execution of their account and territory Support the company’s strategic and ongoing marketing awareness campaigns and drive prospect participation to internal and external events & Extend support to clients during the onboarding. Attend to any queries from clients on subscription plans and their Record any customer complaints and escalate to appropriate level to have it Regular calls to existing clients to proactively service them and attend to their Resolve any issues faced by clients in payment of subscription fee. Address any queries of clients relating to transaction processing by internally coordinating with the relevant departments and calling back the client with Guide customers on any IT related issues on 360tf platform or arrange for expert services to have it Closely work with Relationship Managers and understand customer requirements to offer the best level of service to each category of customers. Handle any queries raised by referral partners r.t. customer service. Systematic documentation of customer logs, turn-around time, complaint resolution Produce regular MIS on customer complaints, turnaround time analysis, resolution results etc. Show more Show less