TPA Executive Hyderabad

Job Title: CRM Helpdesk - Claim Processing Executive (Health Insurance Background)

Company: ICICI Lombard

Location: Begumpet, Hyderabad

Job Type: Full-time

Experience: Minimum 2 years in the Health Insurance Industry

Qualification: Graduate

Salary: ₹2.75 LPA to ₹3.24 LPA (CTC)

Job description

Watch Your Health is a Mumbai-based health-tech company specializing in cutting-edge digital health solutions that drive user engagement and enhance health outcomes. Leveraging AI-driven tools and wellness programs, the platform delivers personalized, data-driven healthcare services to both individuals and corporate clients.

Key Offerings:

• Smart Sell & Behavioral Analytics
• AI-Based Health Monitoring
• Engagement Features
• Post-Discharge Wellness Programs
• Dietary and Skin Analysis Tools

Job Description:

We are looking for a dedicated CRM Helpdesk - Claim Processing Executive with a background in health insurance to manage claims and provide customer support at a client location. The ideal candidate will be responsible for providing end-to-end assistance in health claim processes, handling customer interactions, and ensuring seamless claim facilitation.

Key Responsibilities:

• Deploy CRM implants at client site for claim support
• Handle customer queries related to policy coverage and claim processing
• Guide users in submitting and tracking claims via the claims app
• Act as a single point of contact (SPOC) for specific corporate clients
• Collect, verify, and dispatch claim-related documents as per corporate protocols
• Liaise with internal claim processing teams at ICICI Lombard for smooth handling of cashless and priority claims
• Stay updated on health insurance regulations and maintain accuracy in information shared
• Ensure confidentiality and compliance with data protection standards
• Travel between branches twice a week to address customer queries

Requirements:

• Strong communication skills in English (mandatory)
• In-depth knowledge of health insurance claim processes
• Customer-focused with a problem-solving mindset
• Willingness to travel locally as per job needs

Contact : 7738919026

Email ID : [email protected]

Job Type: Full-time

Pay: ₹17,000.00 - ₹21,000.00 per month

Benefits:

• Provident Fund

Work Location: In person