Tour Support Executive

Job Description

Key Responsibilities: Handle inbound and outbound communication via phone, email, chat, or social media. Assist customers before and during the tour Manage changes if required and coordinate with operations team. Provide accurate travel information, visa requirements, and destination insights. Resolve customer issues or complaints efficiently and empathetically. Keep customer records updated in the CRM or booking system. Maintain knowledge of company products, travel regulations, and promotions. Follow up on customer interactions to ensure satisfaction and retention. Work with other departments (sales, operations, ticketing) as needed. Requirements: Previous experience in customer service; travel industry experience is a plus. Excellent communication skills (written and verbal). Strong problem-solving abilities and attention to detail. Familiarity with travel booking systems (e.g., Amadeus, Sabre, Galileo) is an advantage. Ability to remain calm and courteous under pressure. Flexibility to work shifts, weekends, or holidays as needed. Passion for travel and customer service.