Total Quality Management Manager

Job Description

About the Company: A leading NBFC Key Responsibilities: Develops and implements total quality management (TQM) programs and initiatives Assists in the development of systematic approaches for assuring high quality services Integrates and aligns the processes that will best achieve the desired results Make continual improvement of products, processes and systems Developing and integrating quality improvement plans at all levels and orienting employees to the framework of quality Create standards used to measure quality results and to drive continuous improvements by utilizing Six Sigma/Lean methodologies Manage quality and ISO certification requirements for the organization Work with internal Audit & Risk Team to highlight process gaps and ensure mitigation plans are put in place Support the identification & execution of Process improvement projects and manage end to end cost optimization Engaging with cross-functional teams such as Finance, IT, Credit, Marketing and Human Resources on a regular basis to ensure alignment and execution