Responsibilities: * Install, Maintain & Repair Equipment & Systems and Systems. * Diagnose and troubleshoot Technical issues. * Ensure Optimal Performance and Efficiency of Equipment. * Provide Customer Support and Technical Advice.
Responsibilities: Collaborate with sales & engineering teams on product improvements Oversee warranty claims processing & resolution Ensure customer satisfaction through timely repairs & communication Food allowance Health insurance Annual bonus
--Service Engineer, -Travel to customer sites to perform site assessment as well as install,commission,maintain & troubleshoot profound -create & manage a project plan to ready the site for product installation(facility modifications, MRI software upgrades & IT Networking) -secure customer acceptance of Installation & repair sign-off. -Interface with the MRI OEM field service organization as needed -Support defining & executing field service strategy for profound products -Organize & prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits & remote assistance. -when required, enter parts orders generate & follow up products.Specifically,installation and troubleshooting manuals. * Maintain field service records as support is provided and upgrades are deployed * Participate in product design activities representing designfor serviceability and product quality representing both internal customers and end users * Interact with clinical, engineering and operations teams to drive the resolution of technical issues * Executes other ad-hoc projects as assigned by manager.