Job Summary
The Sr BA-Ops Excellence role is pivotal in driving operational improvements and efficiencies within the organization. With a focus on Six Sigma methodologies the candidate will analyze and optimize processes related to Changes and Endorsements. This hybrid role requires a dynamic individual who can adapt to rotational shifts and communicate effectively in English.
Responsibilities
- Lead the analysis and optimization of operational processes to enhance efficiency and effectiveness.
- Oversee the implementation of Six Sigma methodologies to drive process improvements.
- Ensure implementation of cadences for reviewing process control, process efficiencies, client metric adherence & VOC.
- Provide insights and recommendations based on data analysis to support decision-making.
- Collaborate with cross-functional teams to ensure seamless execution of process changes.
- Monitor and evaluate the impact of process improvements on operational performance.
- Develop and maintain documentation of process changes and improvements.
- Ensure compliance with industry standards and best practices in operational excellence.
- Facilitate workshops and training sessions to promote a culture of continuous improvement.
- Utilize data-driven approaches to identify areas for process enhancements.
- Communicate effectively with stakeholders to align on project goals and outcomes.
- Adapt to rotational shifts to support various operational needs.
- Engage in proactive problem-solving to address operational challenges.
- Support the organization in achieving its strategic objectives through process excellence.
Qualifications
- Possess a strong understanding of Six Sigma methodologies and their application in process improvement.
- Exhibit and Demonstrate expertise in reviewing the operational metrics conduct FMEA and other LSS tools.
- Demonstrate expertise in managing critical operational control and provide timely feedback to Management on any risk identified.
- Exhibit proficiency in English with strong reading writing and speaking skills.
- Have a minimum of 6 years of experience in a similar role with a maximum of 8 years.
- Show ability to work effectively in a hybrid work model.
- Display excellent analytical and problem-solving skills.
- Demonstrate strong communication and collaboration abilities.
Certifications Required
Trained Six Sigma Green Belt or equivalent certification.