TL-Media Advisory & Intel

Cognizant

3 years

4 - 6 Lacs

hyderābād

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

writing grammar communication research content html code workflow training engineering documentation design management usability development estimation planning scheduling analyze

Work Mode

On-site

Job Type

Part Time

Job Description

Help Center Knowledge Specialist

Qualifications and Experience

3-5+ years of experience in Technical writing/similar functions
Minimum Qualification - Graduation (preferably BE /B Tech )
Strong command of spoken and written English language, grammar and advanced editorial skills
Excellent written, communication and research skills and a strong attention to detail as demonstrated through writing samples
Ability to independently scope out and prioritize multiple projects
Be able to understand different processes and differentiate between them
Working knowledge of G Suite
Proven ability to meet deadlines and produce high-quality, technically-accurate, concise and detailed content, with attention to detail
Have knowledge of HTML code and working on website development

Qualifications and Experience

Responsibilities

Write high-quality, user-friendly workflow documents and presentations that meet the needs of the target audience: operators, policy, training and engineering teams.
Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
Be able to design aesthetically pleasing and functional custom and templated websites
Be able to implement a content management system into a website
Optimise existing website content for better search engine visibility
Establish an understand of the process and tools used to be in a position to translate the requirements clearly into a workflow document/presentation
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Convert text into drawings, diagrams, and charts to increase users’ understanding as applicable
Participate and contribute to documentation development activities from estimation, planning, scheduling through publishing
Analyze existing and new content, focusing on opportunities for enhancing user experience and readability
Ability to work through requests for edit and creation of documents on high priority
Edit and proof-read documents written by SMEs

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