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TL - CRM(Health Insurance)

TL - CRM(Health Insurance)

Digit Insurance

2 - 6 years

8 - 9 Lacs

pune

Posted:4 days ago| Platform:

Apply

Skills Required

customer relationship customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Team Lead Health Claims CRM

Position Description

Team Lead – CRM (Customer Relationship Management)

Key Responsibilities

Performance Monitoring
Guide and monitor CRM users to ensure they meet productivity and quality benchmarks.
Stakeholder Engagement
Conduct meetings with PAN India partners, clients, and sales teams to understand issues and gather insights for resolution.
Grievance Management
Implement process improvement techniques to reduce complaints, escalations, and enhance overall customer satisfaction.
Gap Identification & Resolution
Identify systemic gaps and coordinate with internal stakeholders to drive timely fixes.
Audit & Quality Feedback
Conduct regular audits and provide performance feedback to CRM team members for continuous improvement.

Experience & Skills Required

Experience

Technology Skills

Core Competencies

Education required

What GoDigit Gains from You

You turn escalations into trust and interactions into insights. With a problem-solving mindset and a customer-first approach, you make the health claims service more responsive, humane, and reliable.

Own the Conversation. Lead the Resolution.

Be the voice customers remember, for the right reasons.

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