Role & responsibilitiesHandling both In-Bound Calls ,Out-Bound Calls & NPS (150+ calls)Ensuring timely completion of all calls / complaints.MIS reports (daily, weekly, monthly) on all KPI parameters.Handling Customer Complaints. Co-ordinating with respective team members for closure.Handling all incoming leads / enquiries & sending the same to respective team members for necessary action & closure.Follow-up for open customer complaints, open leads , open Calls Missed Calls.Managing Out-Bound Function for AR Follow-Up , NR Follow-Up ,NPS Follow-UpPreferred candidate profileBachelors in any disciplineExperience in a BPO set-up for both In-Bound & Out-Bound function.Fluency in multiple languages (English , Hindi , Marathi (Malayalam optional)Flexible working in rotational shiftsWork LocationPlot No A-23, MIDC Chakan Phase II, Village Khalumbre, District Pune, Maharashtra 410501 |IndiaKindly carry hard copy of your most updated resume, last 3-month salary slips, current employment appointment letter and salary revision/increment letter, Aadhaar card, Pan card while coming to the interview

Role & responsibilities Manages Supervisors and employees by providing direction and training, andcommunicating company policies, procedures and objectives. Includes hiring,supervisingperformance management, and administering progressivedisciplinePlans, directs, and prioritizes elevator installations and manpower needs;utilizes project management software and other scheduling tools Reviews and signs off on all bids. Includes attending pre-bid meetings withconstruction sales representatives and providing technical input to calculatelabor and material costsMediates and resolves complaints and problems of external and internalcustomers. Makes weekly site visits and day one visits to manage safety, site activities andprogress of employees and customer; documenting findingsPreparation of annual completion plan, Change order plan, technicalcompletion, Scaffold-less plan and first pass yield plan for the branch.Estimation of Installation sub-contractor cost, local material cost for nonstandardequipment and verification for each unit before approval of CostSheet.Ensure implementation of company's Installation SOP, policies, andregulations.To monitor & be involved in the accounts receivable (AR) collection, review ofAR and ensure DSO is minimized.Optimization of sub-contractor and local material cost.Resolution of non-conformities pertaining to quality standards, within thestipulated time.Meeting all Safety & Quality criteria and target for zero fatality. Conduct timelySafety & Quality audits/checks.Engagement and development of sub-contractors as per company's definedprocess.Make note of any changes to processes or tasks associated with theimprovement in system/procedure and incorporate into the SOP revisionsPreferred candidate profile Professionals from the New Installation Operations field to join the team.Qualification Diploma /B.Tech. (Electrical /Mechanical).Experience 10 -15 years. Thorough knowledge of the elevator industry and general managementmethods within the elevator industryAbility to define problems, collect data, establish facts, and draw validconclusionsAbility to interpret an extensive variety of technical instructions inmathematical or diagram form, and deal with several abstract and concretevariables Work Location AddressNo.18 (CITB 127), 11th Main, 33rd Cross 4th Block, East Jayanagar Bengaluru Karnataka 560011Plot No. 09, Second Floor Chandragiri Colony, Tirumulgherry Main Road Secunderabad Telangana 500015

Role & responsibilities Handling both In-Bound Calls & Out-Bound Calls (150+ calls) Ensuring timely completion of all calls / complaints.MIS reports (daily, weekly, monthly) on all KPI parameters.Handling Customer Complaints. Co-ordinating with respective team members for closure.Handling all incoming leads / enquiries & sending the same to respective team members for necessary action & closure.Follow-up for open customer complaints ,open leads , open Calls Missed Calls.Managing Out-Bound Function for AR Follow-Up , NR Follow-Up ,NPS Follow-UpPreferred candidate profile Bachelors in any disciplineExperience in a BPO set-up for both In-Bound & Out-Bound function. Fluency in multiple languages (English , Hindi , Marathi (Malayalam optional)Flexible working in rotational shifts Work Location Plot No A-23, MIDC Chakan Phase II, Village Khalumbre, District Pune, Maharashtra 410501 | India

Role & responsibilities Identify and pursue new business opportunities within the elevators and escalators market. Generate leads through networking, industry events, and digital channels. Build and maintain strong relationships with prospective and existing clients. Conduct meetings and presentations to showcase product offerings and solutions. Implement sales strategies to achieve and exceed sales targets. Monitor market trends and competitor activities to adjust the sales approach as necessary. Prepare detailed proposals, quotations, and contracts in response to client inquiries. Collaborate with the technical team to ensure proposals meet client specifications. Maintain accurate records of sales activities, pipeline, and customer interactions in the CRM system. Provide regular updates and sales forecasts to management. Work with marketing teams to develop promotional materials and campaigns. Collaborate with project management and engineering teams to ensure seamless project execution.Conduct market research to identify trends, customer needs, and potential sales opportunities.Stay informed about technological advancements and industry best practices.Address customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction.Follow up with client's post-sale to build long-term relationships.Qualifications:Bachelors degree in business, Engineering, or related field.2-4 years of experience in sales, preferably in the elevators and escalators industry.Demonstrated ability to generate leads, negotiate contracts and close deals.Strong understanding of sales principles and customer service practices.Skills:Excellent communication and interpersonal skills.Strong negotiation and persuasive abilities.Self-motivated with a results-oriented approach.Proficient in CRM software and Microsoft Office Suite.Other Requirements:Willingness to travel as needed for client meetings and industry events.Ability to work in a fast-paced environment and manage multiple priorities.Work Location :206, 2nd Floor National Corporate Park, GE Road Raipur Chhattisgarh 492001Office No. 107, Satguru Parinay Opp. C21 Mall, AB Road Indore Madhya Pradesh 452010101-104, 1st floor, Inizio Cardinal Gracious Road, Chakala, Andheri (East) Mumbai Maharashtra400059Unit No. 808, 8th Floor, Ellora Fiesta Plot No.8, Sector 11, Juinagar-West, Opposite Juinagar Station Navi Mumbai Maharashtra 400705Ratnaakar Nine Square, Office No.B708, B709, B710 Mansi Road, Opposite Keshavbaug Party Plot Vastrapur, Landmark- Ashopalav Circle Ahmedabad Gujarat 380015

Role & responsibilities Assist in developing and implementing sales strategies to penetrate new markets.Analyze market trends and identify potential customers.Build and maintain strong relationships with key clients and stakeholders.Conduct regular follow-ups and ensure client satisfaction.Prepare and deliver sales presentations to prospective clients.Develop comprehensive proposals that meet customer requirements.Work closely with the marketing team to create effective sales campaigns.Collaborate with engineering and project management teams to ensure customer needs are met.Monitor sales performance metrics and prepare sales reports.Provide insights and recommendations based on sales analysis.Conduct market research to identify trends, competitor activities, and potential opportunities.Stay updated on industry standards, regulations, and technological advancements.Assist in training and mentoring junior sales staff.Promote a culture of continuous improvement within the sales team.Preferred candidate profile Bachelor's degree in business, Engineering, or a related field.3-8 years of experience in sales, preferably in the elevators and escalators industry.Proven track record of achieving sales targets and growing market share.Strong understanding of customer needs and the sales process.Excellent communication, negotiation, and interpersonal skills.Proficient in CRM software and Microsoft Office Suite.SkillsStrong analytical and problem-solving abilities.Ability to work independently and as part of a team.High level of motivation and a strong work ethic.Adaptable to changing market conditions and able to think strategically.Work Location 206, 2nd Floor National Corporate Park, GE Road Raipur Chhattisgarh 492001703, 7th floor, Building-A, East Court Next to Phoenix Mall, Viman Nagar Pune Maharashtra 411041Office No. 107, Satguru Parinay Opp. C21 Mall, AB Road Indore Madhya Pradesh 452010101-104, 1st floor, Inizio Cardinal Gracious Road, Chakala, Andheri (East) Mumbai Maharashtra400059Unit No. 808, 8th Floor, Ellora Fiesta Plot No.8, Sector 11, Juinagar-West, Opposite Juinagar Station Navi Mumbai Maharashtra 400705

Role & responsibilities Develop and implement strategic sales plans to achieve sales targets and expand the customer base.Identify key market segments and potential customers for elevator products and services.Build and maintain strong, long-lasting customer relationships Understand customer needs and requirements, and propose suitable elevator solutions Conduct sales presentations and demonstrations to prospective customers.Prepare and present proposals, quotations, and contractsNegotiate terms of agreements and close salesMonitor market trends, competitor activities, and customer feedbackProvide feedback to management on market conditions and opportunitiesMaintain up-to-date knowledge of elevator products, services, and industry trendsEffectively communicate technical information to customers Coordinate with internal teams (e.g. engineering, installation, customer service) to ensure customer satisfaction and project success.Work closely with marketing teams to develop promotional materials and campaignsPrepare regular sales reports and forecasts.Keep accurate records of sales activities, including sales calls, presentations, and closed dealsAdhere to company policies and procedures, including pricing guidelines and ethical standards.Ensure compliance with legal requirements and industry regulations.Preferred candidate profile Proven experience in sales, preferably in the elevator industry or related field.Strong understanding of sales principles, methods, practices, and techniques.Excellent communication, negotiation, and interpersonal skills.Ability to work independently and as part of a team.Results-driven with a strong customer focus.Bachelors degree in Business Administration, Sales, Marketing, Engineering, or a related field (preferred).Work Location : Office No:404 & 405, Vishwakarma Arcade Near Mayura Gate Surat Gujarat 395009 F2A ,Second Floor, Regent Arcade, Ghod Dhod Road, Opp.Zaveri House, Surat Gujarat -395007