Title Assistant

Job Description

Company Summary "First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First Americans business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst Indias Best Companies To Work For 2023: Listed amongst the Top 100 by Great Place To Work India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. Specialized Business helps homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals close transactions. Specialized Business Functions, services Direct, Agency customers and Third-Party affiliates in the areas of Escrow, Settlement, Closing, Funding and Title Services. Job Summary The National Title Assistant Group (NTAG) is comprised of elite team members of GOST Specialized Services. They provide high quality support to an NCS Office by assisting with title related processes and specific office language, while adhering to standard operating procedures and company policies. Essential Functions Able to decipher complex requests Attention to detail Multitask and prioritize a large volume of work Identifies needs of office and proactively suggest process improvements and efficiencies Works together with office contacts to ensure accuracy. Outstanding communication skills including written and verbal Job Complexities Accurate product must be delivered in a time-sensitive manner. Exercises judgment within company regulations, policy, and practices to determine appropriate action. Follows office/group processes and procedures. Achieves set objectives of office and group Errors may cause delay to our partner Interactions will be widespread throughout the division, clients, and business partners Supervision Received or Extended No responsibility for the supervision of others Works under guidance and supervision of local, team, and office management Actively contributes to the results of an office and works towards achieving group goals and objectives. Knowledge and Skills/Technology Used Strong customer service Attention to detail Critical thinking Problem solving skills Excellent verbal and written communication Ability to organize and prioritize submitter requests Knowledge and experience with FAST/ClarityFirst applications Knowledge and experience with Microsoft Office and Teams Typical Education High School diploma or equivalent College or University studies is a plus Banking and/or accounting experience is a plus Prior experience in the Title and/or Escrow industry preferred but not required Typical Range of Experience One(+) year of title related experience. Extensive training will be provided by group management Educational Qualification and Experience: Bachelor s degree or equivalent combination of education Professional work experience of 1+ in Title Domain