Job Description

Accountability:-  Provide exceptional traveller care and customer services to corporate clients  Accurately complete end to end travel requirements both international and domestic travel arrangement for air, hotel, rail, request for ticketing, fares, routings and visa request for corporate travellers.  Incumbent should have good knowledge of domestic and International critical itineraries – geographical knowledge is mandatory  Open to work 24/7 environment, roster off, week end working, public holidays and festivals  Managing building relationship with VFS and embassies plus vendors in order to get timely confirmations  Co-ordinate internally with departments to ensure quick resolution for the customer to adhere SLA  Ensure latest updated policies, procedures, desk instructions are read and complied  Excellent customer service and communications skills – written and verbal  Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient routings for lowest logical fares and preferred carrier usage in co-ordination with clients travel polices  Research and resolve client inquiries/ issues at point of sale, coach develop and mentor peers, new/ junior travel consultants  Comply with all legal and industry standards. Embrace the role of providing superior consultative value to clients versus just being an order taker  Ensure each PNR contains standard documentation and document any exceptions handled during the reservations process Experience & Skills:  Graduate. Diploma, degree in travel & tourism would be added advantage  3 to 5+ relevant experience in travel domain  Build excellent relationship with customer groups, peers and seniors  Experience working with Implant  GDS experience is mandatory – Galileo & Amadeus.  Knowledge of corporate travel economics and travel technology/ tools will be an added advantage Show more Show less