ThinkFolio Support Analyst

We are seeking a highly motivated ThinkFolio Support Analyst to provide technical and functional support for the ThinkFolio platform. The role involves troubleshooting issues, working with stakeholders across front office, middle office, and IT teams, ensuring optimal performance of the platform, and working closely with front-office users to gather requirements and drive enhancements. The ideal candidate will have experience in investment management applications, strong problem-solving skills, and ThinkFolio functionality while also possessing strong analytical and stakeholder management skills.

Key Responsibilities:

• Business Analysis & Process Improvement: Act as a liaison between trading, operations, and technology teams to gather and document business requirements.
• Application Support: Provide first and second-line support for ThinkFolio users, including portfolio managers, traders, and operations teams.
• Incident Management: Diagnose, troubleshoot, and resolve system issues in a timely manner.
• User Training & Documentation: Assist users in understanding ThinkFolio functionalities and create support documentation as needed.
• System Monitoring: Ensure system stability by proactively identifying and resolving performance issues.
• Stakeholder Collaboration: Work closely with business users, vendors, and IT teams to implement enhancements and resolve critical incidents.
• Configuration & Optimization: Maintain and configure ThinkFolio components, ensuring alignment with business requirements.
• Upgrade & Testing Support: Assist in system upgrades, patches, and testing of new functionalities.
• Automation & Scripting: Develop scripts or automation solutions to streamline repetitive tasks.

Required Skills & Qualifications:

Business Knowledge:

• Understanding of financial instruments (equities, fixed income, derivatives, FX) and investment workflows.
• Ability to translate business needs into system requirements and collaborate with development teams to implement changes.
• Experience working in asset management, hedge funds, or investment banking environments.

Technical Expertise:

• Experience with ThinkFolio application support or similar portfolio/order management systems.
• Strong understanding of SQL for querying and troubleshooting database issues.

Soft Skills:

• Strong analytical and problem-solving abilities.
• Good written and verbal communication skills to interact with business users and technical teams
• Demonstrates high level of diligence, motivation and organizational skill
• Ability to work in a fast-paced environment and handle multiple priorities.