The Cloud Hotel

Role & responsibilities Manage front office operations, including reception and bell captain duties. Provide exceptional customer service to guests, responding to their queries and resolving issues promptly. Coordinate with other departments to ensure seamless guest experiences. Maintain accurate records and reports, including guest information and transaction details. Ensure compliance with company policies and procedures. Preferred candidate profile Excellent communication and interpersonal skills are required to work effectively with diverse groups. Strong problem solving skills are necessary to handle challenging situations professionally. Ability to work well under pressure and handling multiple tasks simultaneously. Basic knowledge of hotel management principles and practices is preferred. Familiarity with point-of-sale systems and basic math skills are desirable. A positive attitude and commitment to providing excellent customer service are essential.