Job Description

Key Responsibilities: Develop and implement effective debt recovery strategies to achieve recovery targets Ensure timely collection of overdue amounts and resolution of non-performing loans Lead, train, and motivate a team of recovery agents to achieve individual and team targets Engage with customers to negotiate repayment plans and settlements Ensure a customer-centric approach while dealing with delinquent accounts to maintain the company's reputation Liaise with legal teams to initiate legal proceedings against defaulters when necessary Coordinate with internal departments such as sales, finance, and legal to ensure smooth recovery operations Identify potential risks in the debt recovery process and implement measures to mitigate them Experience: Minimum of 3-7 years of experience in debt recovery, collections, or related field, preferably within the financial services industry. Proven experience in managing teams and handling large portfolios. Skills and Competencies: Strong understanding of debt recovery processes and regulations. Excellent communication, negotiation, and interpersonal skills. Leadership and team management abilities. Analytical thinking and problem-solving skills. Proficiency in MS Office and familiarity with debt recovery software. Key Performance Indicators (KPIs): Recovery rate and reduction in NPA. Team productivity and achievement of recovery targets. Compliance with regulatory and company policies. Customer satisfaction and complaint resolution rate. Timeliness and accuracy of reporting. Working Conditions: Regular travel within the assigned territory. Interaction with customers, legal teams, and recovery agents. Handling of sensitive financial information and customer data.