Job Description

Summary Sales Representatives are the primary drivers of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships, create value for customers and patients, and drive sales growth in a compliant and ethical manner. About the Role Major Accountabilities - Drive competitive sales growth - Identify and prioritize high-potential accounts (HCPs and stakeholders) who influence prescribing decisions through data analytics - Drive sales performance by skillfully orchestrating positive customer experiences - Engage and build relationships - Engage in value-based conversations (in-person and virtual) to understand key customer challenges, decision drivers, pain points and opportunities - Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels - Build long-term, ongoing relationships for Novartis by partnering with HCPs - Deliver memorable, customer-centric experiences that go beyond clinical differentiation by listening to customers needs and understanding their healthcare environment - Build effective working relationships with opinion leaders and top healthcare influencers (at a regional level) and challenge current behaviors to improve the patient journey (right patient, right time) - Develop deep insight and understanding of customers - Gather insights about customer businesses to uncover whats important to them - Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations - Leverage available data sources to create, dynamically prioritize and adjust relevant regional, account and customer engagement plans - Continuously share customer insights with relevant internal stakeholders to support the development of content, campaigns and engagement programs related to products and indications - Create value for customers and patients - Work with cross-functional teams to design and implement solutions that address unmet customer and patient needs - Serve as a trusted partner to customers to help them run their business; listen to learn; strive to deepen relationships in a compliant and ethical manner; position yourself to create value-added solutions. - Act with integrity and honesty, treat customers and colleagues with transparency and respect, and have clear intentions. Do the right thing when faced with ethical dilemmas and speak up when things don't look right. Adhere to the Novartis Code of Ethics, Values and Conduct. Key Performance Indicators Sales Representatives are the primary drivers of our customer interactions and sales performance. They are the voice of our customer experience approach and build deep relationships to create value for customers and patients, driving sales growth in a compliant and ethical manner Skills - Sales Skills - Customer Insights - Communication Skills - Influence Skills - Conflict Management - Negotiation Skills - Technical Skills - Account Management - Cross-Functional Alignment - Healthcare Industry - Business Excellence - Ethics - Compliance Language English