Telly calling

Job Description

Doing outbound calls to customers and clients. Identify the needs of customers, resolve issues, and provide solutions. Upsell other services wherever possible. Ensure you follow the customer service script provided by the company for uniformity. Also, be well-read on company policies and the website for FAQs or policy related answers. Maintain good customer relations. Meet personal targets and work towards meeting team targets. Maintain records of the conversations with the customer and analyze the data. Write and submit timely reports on performance, targets, and customer queries. Requirements Graduated high school, but a bachelor's degree is preferred. Prior experience with customer service and call centers in relevant job roles. Good knowledge of CRM practices and systems. Customer-oriented attitude with professionalism. Strong multitasking, time management, and target achieving skills. Excellent communication and listening skills with good command over the English language. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Paid sick time Schedule: Day shift Evening shift Morning shift Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Call center: 2 years (Required) Language: English (Preferred) Work Location: In person