Telle caller

As a Telecaller in the Solar Sales Department, your role will involve various responsibilities to support lead generation, customer interaction, data management, product knowledge, and collaboration with the sales team. Here is a breakdown of what will be expected from you: - Lead Generation and Sales Support: - Make outbound calls to potential customers to introduce and promote solar products and services. - Qualify leads by gathering customer information and understanding their solar energy needs. - Schedule appointments for the sales team or set up meetings with prospective clients. - Provide information to interested customers about the benefits of solar energy and how our solutions meet their requirements. - Customer Interaction and Relationship Building: - Answer inbound calls, address customer inquiries, and provide accurate information about solar products, pricing, and services. - Build and maintain positive relationships with new and existing customers. - Follow up with leads and maintain regular contact to ensure the conversion of leads into sales. - Handle customer objections and concerns professionally to facilitate decision-making. - Data Management and Reporting: - Maintain an organized database of leads, follow-up activities, and customer interactions. - Record and update call logs, lead status, and relevant customer details in the CRM system. - Provide regular reports on call outcomes, lead conversion rates, and customer feedback to the sales manager. - Product Knowledge: - Stay updated on the latest solar products, services, and industry trends to effectively communicate value propositions to potential customers. - Provide accurate and detailed information to customers about solar energy savings, installation processes, and financial incentives. - Collaboration with Sales Team: - Collaborate with the field sales team to ensure smooth handover of qualified leads and successful conversion. - Assist in sales campaigns and marketing initiatives to boost lead generation and brand visibility. - Participate in team meetings and provide insights based on customer interactions to improve sales strategies. Qualifications: - Female candidate preferred. - High school diploma or equivalent (Bachelor's degree is a plus). - 1-2 years of experience in telecalling, telesales, or customer support (preferably in the solar or renewable energy industry). - Strong communication skills, both verbal and written. - Excellent interpersonal skills and a customer-oriented approach. - Ability to handle objections and manage customer queries effectively. - Basic knowledge of solar products and services (or willingness to learn). Key Skills: - Outbound and Inbound Calling - Lead Generation and Qualification - Customer Relationship Management - Sales and Persuasion Skills - Problem-solving and Objection Handling - Strong Communication and Listening Skills - Basic Knowledge of Solar Energy Solutions If you are interested in this position, please send your resume to hr@groupsurya.co.in with the subject line Telecaller (Solar Sales Department) Application.,