Telesales Team Leader

The Head of Telesales is responsible for leading, managing, and scaling the telesales function to drive revenue growth through effective phone-based sales strategies. This role oversees a team of telesales managers and representatives, ensures achievement of sales targets, and optimizes conversion rates, customer engagement, and team performance.

Key Responsibilities

• Leadership & Strategy
• Develop and execute telesales strategies aligned with overall business goals.
• Set clear sales targets, KPIs, and incentive plans for the telesales team.
• Lead, mentor, and motivate telesales managers and agents to achieve targets.
• Performance Management
• Monitor daily, weekly, and monthly sales metrics.
• Identify gaps in performance and implement corrective actions.
• Conduct regular performance reviews and coaching sessions.
• Process Optimization
• Design and implement efficient telesales workflows, scripts, and call strategies.
• Introduce automation and CRM tools to improve efficiency and tracking.
• Collaborate with marketing to ensure high-quality lead generation and follow-up.
• Customer Focus
• Ensure excellent customer experience in all telesales interactions.
• Handle escalated customer issues and complex sales negotiations.
• Gather customer insights and feedback to support product and marketing teams.
• Reporting & Analysis
• Prepare and present telesales performance reports to senior management.
• Analyze data to forecast sales trends and inform strategic decisions.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing,
• 2,8 years of telesales head or inside sales experience, with at least 3–5 years in a leadership role.
• Proven track record of meeting or exceeding sales targets.
• Strong understanding of CRM systems (e.g., Salesforce, HubSpot).
• Excellent leadership, communication, and analytical skills.
• Experience managing large telesales teams in a fast-paced environment.

Key Skills

• Strategic sales planning
• Team leadership & coaching
• Data-driven decision-making
• CRM & sales automation tools
• Excellent verbal and written communication
• Customer relationship management
• Performance management

KPIs (Key Performance Indicators)

• Monthly/Quarterly revenue targets
• Conversion rate and lead-to-sale ratio
• Average call handling time and quality scores
• Customer satisfaction
• Employee retention and productivity

Job Type: Full-time

Pay: ₹25,000.00 - ₹47,000.00 per month

Work Location: In person

Expected Start Date: 13/11/2025