Telesales Executive

Position – Pre Sales Executive

Role Overview:

The Pre-Sales Executive will be responsible for generating and qualifying leads, understanding customer needs, and ensuring a smooth handover of prospects to the sales closure team. The ideal candidate will have strong communication skills, an understanding of the real estate or co-living industry, and the ability to build rapport with potential tenants.

Key Responsibilities:

• Handle inbound and outbound inquiries through calls, emails, chat, and digital channels.
• Understand customer preferences, budget, and location requirements to recommend suitable co-living options.
• Maintain and update the CRM with accurate lead information, communication history, and follow-up details.
• Work closely with the marketing team to convert online leads into qualified prospects.
• Schedule property visits or virtual tours for potential residents.
• Coordinate with the on-ground sales and operations teams to ensure seamless customer experience.
• Follow up with leads at various stages of the sales funnel to improve conversion rates.
• Prepare regular reports on lead performance, conversion ratios, and customer feedback.
• Contribute to improving lead qualification and pre-sales processes.

Required Skills & Qualifications:

• Bachelor’s degree in business administration, Marketing, Real Estate, or related field.
• 1–3 years of experience in pre-sales, inside sales, or customer service (preferably in real estate, co-living, or hospitality sectors).
• Excellent verbal and written communication skills in English (additional local languages are a plus).
• Strong interpersonal and negotiation abilities.
• Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho).
• Ability to handle high volumes of leads and maintain quality follow-ups.
• Goal-oriented with a proactive attitude and customer-centric approach.

Key Performance Indicators (KPIs):

• Number of qualified leads generated per month.
• Conversion rate from inquiry to booking.
• Response time to leads.
• Customer satisfaction scores during pre-sales engagement.
• Accuracy of CRM data and reporting.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person