Telesales Executive

Job description:

Key Responsibilities:

• Make outbound calls to prospective customers to promote and explain insurance products (Health, Life, Motor, General Insurance, etc.).
• Handle inbound inquiries from customers and provide accurate product information.
• Generate leads and set up appointments for the sales team.
• Maintain and update client details in the CRM system.
• Follow up with interested customers to convert leads into policyholders.
• Educate customers about policy features, premiums, benefits, and claim processes.
• Handle customer objections and guide them toward suitable insurance solutions.
• Achieve daily/weekly/monthly call and conversion targets.
• Ensure compliance with company policies, IRDAI regulations, and ethical practices.
• Support the sales team in renewals, cross-selling, and upselling opportunities.

Requirements:

• Prior experience as a Telecaller, Telemarketer, or Customer Service Executive in insurance/financial services preferred.
• Excellent verbal communication and persuasive skills.
• Fluency in English, Hindi and Regional language as required.
• Ability to explain technical/financial products in a simple and customer-friendly manner.
• Basic knowledge of insurance products and terminology is an advantage.
• Target-oriented with the ability to handle pressure.
• Proficiency in MS Office and CRM tools.
• Minimum qualification: 12th pass/Graduate (Commerce/Finance background preferred).

Key Skills:

• Communication & interpersonal skills
• Customer handling & relationship building
• Sales & negotiation skills
• Product knowledge (Insurance)
• Listening & problem-solving
• Target-driven approach

Shift: 9:30 AM - 6:30 PM (Monday - Friday)
Week off: Saturday & Sunday

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person