Telesales and custmoer support excutive

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Job Summary:

Customer Support Executives

Roles and Responsibilities:

1. Handle inbound and outbound customer calls professionally.

2. Respond to customer inquiries in their preferred language (Hindi, Kannada, Tamil, or Malayalam).

3. Resolve customer complaints efficiently and ensure customer satisfaction.

4. Maintain accurate records of interactions and feedback.

5. Follow up with customers to ensure issue resolution.

6. Provide information about products, services, and offers.

7. Escalate complex issues to the supervisor if required.

8. Achieve daily/weekly call and service targets.

9. Maintain confidentiality of customer data.

10. Coordinate with internal departments for issue resolution.

11. Keep updated on company policies, products, and promotions.

12. Build positive relationships with customers.

13. Handle multi-language support depending on customer needs.

14. Maintain professional communication at all times.

15. Work in rotational shifts if required.

Skills Required:

• Hindi, Kannada, Tamil, and Malayalam

• Good English communication for internal coordination.

• Good listening and problem-solving skills.

• Ability to handle pressure and multitask.

• Basic computer and typing skills.

• Positive attitude and team player.

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• Languages Required:

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