Telesales Agent

Primary Objective :

To generate qualified leads, schedule sales appointments for Field guys & support the sales pipeline through outbound calling & follow-ups with prospective customers across target industries.

Key Resp​onsibilities :

1. Le​ad Generation & Prospecting :

Identify & contact decision-makers in target companies (e.g., Purchase Managers, Production Heads, Factory owners.

Use CRM, Industry Directories, Linkedin & other B2B databases to gather contact information

Qualify leads based on pre-defined criterias (e.g., Product fit, Industry relevance & Production capacity).

2. Cold - calling & Outreach :

Make outbound calls to introduce the Company's product & services (e.g., PUR Hot melt Adhesives).

Clearly communicate product benefits, especially technical applications like Edge-Banding OR Flat-Lamination.

Handle Objections professionally & persuasively.

3. Appointment Setting :

Schedule maeetings OR product demos for field sales engineers OR Sales ​Managers.

Co-ordinate Calendars & confirm appointment logistics with both Parties.

4. CRM & Data Management :

Maintain accurate & updated records of all calls, responses & outcomes in the CRM.

Track lead stages (e.g., contacted, interested, follow-up & trial scheduled).

Flag & forward high potential leads to the Business Development & Sales teams.

5. Follow-Up & Nurturing :

Conduct timely follow-ups on interested leads & trial users.

Send product brochures, company profile, technical datasheets, trial feedback forms, etc, over Email OR Whatsapp.

Guage responses & nudge leads towards Conversions.

6. Market Intelligence Gathering :

Capture relevant feedback on Competitors, Pricing ​expectations, Product needs & Market trends.

Share insights regularly with the Marketing & Sales teams for Strategy updates.

7. Collaboration & Reporting :

Work closely with Field Sales executives to ensure warm handovers.

Submit daily/weely reports on Calls made, Leads generated, Meetings set & Follow-ups pending.

Participate in Weekly Sales huddles mock calls, roleplays OR Reviews.

KPI's (Key Performance Indicators) :

Number of outbound calls per day/Week

Qualified leads generated

Appointments scheduled

Lead-to-Meeting conversion rate

CRM accuracy & update compliance

Contribution to monthly sales funnel targets.

Preferred Skills :

Strong Verbal communication in English & other local languages.

Basic technical understanding of the product OR ability to Learn

Familiarity with CRM tools (ZOHO, Hubspot, etc.)

Pateince, persistence & customer-focused mindset.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment

Application Question(s):

• Will be an added advantage to both parties If applicant has worked with Canva of making Promotional Creatives / Posts for Social Media Platforms.
• We would prefer an applicant who is very well versed with using basic MS Office tools.

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Preferred)

Location:

• Borivali West, Mumbai, Maharashtra (Preferred)

Work Location: In person