Company DescriptionTeleminds is one of the leading providers of Business Process Outsourcing services to various industries in Australia. We combine technology with our in-depth industry knowledge to help our clients tackle business challenges effectively. Our services translate into increased profitability and productivity for our clients by expediting their products and services to market using our expertise in marketing. Teleminds' rapidly growing list of customers includes a variety of telecom and energy companies in Australia. As a global partner, we add new value to customer and employee relationships for our clients. Role DescriptionThis is a full-time, on-site role for a Call Quality Analyst based in Kolkata. The Call Quality Analyst will be responsible for monitoring and evaluating the quality of inbound and outbound calls. Day-to-day tasks include listening to and reviewing call recordings, providing feedback and coaching to call center agents, identifying training needs, and ensuring adherence to company policies and standards. The Analyst will also generate quality reports and participate in quality improvement initiatives to enhance overall customer service performance. QualificationsExperience in Quality Assurance, Monitoring, and Evaluating call qualityStrong analytical and observation skillsExcellent communication and feedback skillsProficiency in using call monitoring systems and reporting toolsAbility to identify training needs and provide coaching for improvementKnowledge of call center operations and industry standardsAttention to detail and ability to work independentlyStrong organizational and time management skills

🚀 WE'RE HIRING: SaaS LEAD GENERATION / APPOINTMENT SETTING (Work From Home Available) 📍 Location: Salt Lake, Kolkata. 🏠 Work From Home (WFH) Option Also Available for Eligible Candidates 🕘 Shift Timings: 📅 Monday to Friday: 5:00 AM – 2:00 PM 📅 Saturday & Sunday Week Off 💰 Salary: Up to ₹40,000 + Unlimited Incentives 🚗 Free Home Pick-Up Provided for Office-Based Roles 📌 Who We’re Looking For: ✅ Proven experience in SaaS Lead Generation / Client Interaction ✅ Proven experience in B2B Lead Generation Campaign ✅ Candidates with International BPO Sales Closing experience ✅ Excellent Verbal Communication Skills ✅ Must be comfortable working in a Morning Shift (Remote or On-site) ✨ Why Join Us? 🌟 Competitive Salary & Perks 🌟 Work from Office or from the Comfort of Your Home 🌟 Career Growth & Learning Opportunities 🌟 Flexible, Supportive & Innovative Work Culture 📩 Apply Now! Send your resume to heenak@telemindsinfotech.com 📝 Subject Line: "Application for SaaS Lead Generation" 🗓️ Application Deadline: 25th June, 2025 🔖 #WeAreHiring #JoinOurTeam #RemoteJobs #WorkFromHome #SalesJobs #SaaS #InternationalBPO #CareerOpportunity #MorningShift #LeadGeneration Show more Show less

We're Hiring: Senior Compliance Officer – International BPO (Sales) 📍 Location: Salt Lake, Kolkata 🕘 Shift: 6:00 AM – 3:00 PM (Half-day on Saturdays) 💰 Salary: Up to ₹5–7 LPA 📅 Experience: 5+ years in BPO Sales Compliance (Australian Energy experience preferred) We are seeking a results-driven and detail-oriented Sales Compliance Officer to ensure our sales operations are fully compliant with all internal policies, client guidelines, and international regulatory standards. This role is critical in minimizing compliance risks related to telesales, upselling, and lead generation. The ideal candidate will have a solid understanding of international compliance frameworks and experience monitoring high-volume outbound/inbound sales campaigns in a BPO environment. What You’ll Do: ✅ Monitor sales calls and processes for compliance with legal and client-specific regulations ✅ Identify and address misrepresentation or unethical sales behavior ✅ Conduct audits, risk assessments, and implement corrective actions ✅ Create and update SOPs, call scripts, and verification protocols ✅ Train sales teams on compliance standards and best practices ✅ Collaborate with legal, HR, and operations to align processes ✅ Stay up to date with international sales and data protection laws What We’re Looking For: ✔️ Minimum 5 years in compliance in international BPO ✔️ Strong knowledge of sales regulations and quality standards ✔️ Experience in Australian energy sales preferable. ✔️ Excellent communication, audit, and report-writing skills ✔️ Detail-oriented with a strong sense of integrity If you're passionate about upholding ethical sales practices and thrive in a compliance-focused environment, we’d love to hear from you! 📩 Apply now or reach out at heenak@telemindsinfotech.com for more details. #Hiring #ComplianceOfficer #BPOJobs #SalesCompliance #KolkataJobs #AustralianEnergySales #QualityAssurance #BPOCareers #ComplianceJobs