Telecalling

Company Description

RAAHO is India's most reliable full-truck freight marketplace connecting shippers to truckers nationwide. We use technology and access to real-time data to ensure transparent tracking and on-time delivery of freight. RAAHO is building the next-generation logistics management stack, bringing shippers, carriers, and drivers on the same platform. By facilitating operational and cost efficiencies, we enhance an industry traditionally characterized by friction, inefficiency, and opacity.

Role Description

This is a full-time on-site role for a Telecaller, located in Chennai. The Telecaller will be responsible for managing inbound and outbound calls, addressing customer queries, negotiating rates and assisting with freight and logistics requirements. Additionally, the role includes providing real-time updates to customers, generating leads, maintaining accurate call logs, and following up on potential customer inquiries. The objective is to ensure excellent customer service and optimize operational efficiency.

Skills

• Excellent communication and interpersonal skills
• Proficiency in using telecommunication
• Customer service-oriented with good problem-solving skills
• Ability to work under pressure and handle multiple tasks effectively
• Good organizational skills and attention to detail
• Experience/Education in logistics or freight management is a plus
• Ability to speak multiple languages is an advantage (Tamil/Hindi/English)