Telecaller

Job Description

Teli Caller (Female,Male) Both Job Summary We're seeking highly motivated and results-driven Teli Callers to join our team at Swiggy. As a Teli Caller, you'll play a crucial role in handling customer calls, resolving queries, and ensuring seamless delivery experiences for our customers. Responsibilities 1. Handle Customer Calls: Respond to customer inquiries, resolve issues, and provide timely updates on delivery status. 2. Resolve Queries: Address customer concerns, provide product information, and escalate complex issues to the relevant teams. 3. Ensure Seamless Delivery: Coordinate with delivery partners, track orders, and ensure timely deliveries. 4. Maintain Accurate Records: Update customer information, order status, and other relevant details in our system. Requirements 1. Excellent Communication Skills: Fluency in English and Hindi (additional languages a plus). 2. Customer Service Experience: 6-12 months of experience in customer-facing roles. 3. Problem-Solving Skills: Ability to resolve complex customer issues efficiently. 4. Technical Skills: Familiarity with CRM software and computer systems. Benefits 1. Competitive Salary: Earn a competitive salary based on your experience and performance. 2. Opportunities for Growth: Opportunities for professional growth and development within the company. 3. Fun, Dynamic Work Environment: Collaborate with a young, energetic team in a fast-paced environment.