Telecaller

Job Description

Minimum 10+2 OR Graduate in any field. Additional training in sales or customer service is an advantage. Job Title: Telecaller Location: kukatpally, Hyderabad Job Type: Full-time Experience: Freshers OR Experience in collections Salary: 18000 - 21000 Job Summary: We are looking for a motivated and customer-oriented Telecaller to join our team. The ideal candidate will be responsible for making outbound/inbound calls to potential and existing customers to generate leads, sell products/services, or provide support. The Telecaller should have excellent communication skills, a persuasive approach, and the ability to handle customer queries efficiently. Key Responsibilities: Make outbound calls to potential customers to promote products/services. Answer inbound calls and address customer inquiries or complaints. Maintain a database of customer interactions and update relevant information. Follow up with customers for feedback, sales closures, and relationship management. Meet daily/weekly/monthly targets for calls, leads, or conversions. Provide information about company offerings in a professional and persuasive manner. Work closely with the sales and marketing teams to improve outreach strategies. Handle customer objections and resolve issues in a timely manner. Key Skills & Requirements: ✔Strong verbal communication and active listening skills. ✔ Ability to build rapport with customers quickly. ✔ Basic knowledge of CRM software and data entry. ✔ Excellent negotiation and problem-solving skills. ✔Patience and ability to handle rejection positively. ✔ Multilingual skills (if applicable) are a plus. ✔Prior experience in telecalling, sales, or customer service is preferred. Education & Qualification: Qualification : 10+2 OR Graduate Experience : Freshers OR Experience in collections (Telecalling) Language Proficiency : Good Communication Skills VETI 3 in English + Hindi + Telugu / Kannada / Tamil Certification : DRA Certification (Mandatory) Job Type: Full-time Pay: ₹19,000.00 - ₹22,000.00 per month Schedule: Day shift Language: English (Preferred) Work Location: In person