Telecaller

Job Description

A telecaller is a representative of a company who speaks with customers over the phone to generate sales and provide customer service. They may also be called telemarketing executives, telesales representatives, or telecallers. Responsibilities Make outbound calls to potential customers Receive inbound calls from customers Provide information about products and services Take orders Respond to customer complaints Process returns Gather customer feedback Follow up with customers Document customer feedback Skills and qualifications Excellent verbal communication skills Strong interpersonal skills Ability to persuade and influence others Patience and resilience Good listening skills Empathy towards customers' needs Basic computer skills Ability to work in a fast-paced environment Prior experience in customer service or sales