Telecaller

Profile: Telecaller

Experience: 02 - 03 years

Salary: Upto 22k

Position Overview: We are looking for a motivated and result-oriented Telecaller to join our team. The Telecaller will be responsible for making outbound calls to potential customers, handling inquiries, resolving customer issues, generating leads or sales, and ensuring a positive customer experience.

Key Responsibilities:

➢ Make outbound calls to potential customers to promote products.

➢ Generate leads and convert prospects into customers.

➢ Follow up with interested leads and existing customers.

➢ Handle inbound calls and address customer inquiries or complaints.

➢ Resolve customer issues in a professional and timely manner.

➢ Provide accurate information about products, services, and policies.

➢ Maintain and update customer records in the CRM system.

➢ Achieve targets for daily calls, lead generation, and customer satisfaction.

➢ Escalate complex or unresolved issues to the appropriate department.

➢ Ensure a positive customer experience on every interaction.

Required Skills & Qualifications:

• Minimum 1-3 years of experience in telacalling and customer support roles.

• Proficiency in Tally and Microsoft Excel.

• Ability to handle rejections and remain calm under pressure.

• Attention to detail and ability to maintain accurate records.

• Ability to work independently and coordinate with different teams.

• Good listening and problem-solving skills.

Preferred Attributes:

• Experience in a manufacturing or trading company.

• Fluent in English, Hindi, and Gujarati.

Compensation & Benefits:

• Competitive salary based on experience.

• Performance-based incentives.

• Other company benefits as per policy