1 - 3 years

0 - 2 Lacs

Posted:1 hour ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

We are looking for an enthusiastic and customer-focused Telecaller / Customer Service Executive proficient in English, Hindi, Tamil, and Malayalam. The ideal candidate will manage inbound and outbound calls, assist customers with travel inquiries, promote our travel services, and ensure a seamless booking experience. Prior experience in the travel or tourism industry will be an added advantage.

Key Responsibilities

  • Manage inbound and outbound calls from customers across North and South India.
  • Communicate effectively in English, Hindi, Tamil, and Malayalam, based on the customer’s language preference.
  • Promote and explain travel-related products and services such as holiday packages, flight bookings, hotel deals, and visa assistance.
  • Convert leads into confirmed bookings through persuasive communication and consistent follow-ups.
  • Accurately record and update customer information and booking details in CRM software.
  • Address and resolve customer queries, complaints, and service issues promptly and professionally.
  • Collaborate with internal sales and operations teams to deliver an exceptional customer experience.

Required Skills & Qualifications

  • Graduate / Diploma (preferably in Travel & Tourism or a related discipline).
  • 1–3 years of experience in telecalling, customer service, or sales (freshers with strong language proficiency may also apply).
  • Fluency in English, Hindi, Tamil, and Malayalam is mandatory.
  • Prior experience in the travel industry will be an added advantage.
  • Proficiency in basic computer applications (MS Office, CRM tools).
  • Customer-oriented, polite, and confident communication style.
  • Ability to work in a target-driven environment and achieve performance goals.

Job Types: Full-time, Internship

Pay: ₹8,000.00 - ₹20,000.00 per month

Work Location: In person

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