TeleCaller

Company Description

Digital Delhi is a consumer services company located in New Delhi, India. Based at 78-B, Pocket F, Phase-2, Mayur Vihar, Digital Delhi is committed to delivering quality services to meet the evolving needs of its clients. The organization focuses on innovative solutions and customer satisfaction, aiming to drive impactful results. With a strong presence in the industry, Digital Delhi emphasizes growth and collaboration in a dynamic work environment.

Role Description

This is a full-time hybrid role for a TeleCaller. The TeleCaller will be responsible for reaching out to potential and existing clients via phone calls to promote services, resolve queries, and provide product information. The role also involves maintaining an accurate record of customer interactions and feedback to improve service delivery. While the position is based in Saraswati Vihar, it offers flexibility for some work-from-home arrangements.

Qualifications

• Proficient in verbal communication and phone etiquette
• Excellent interpersonal skills and the ability to build rapport with customers
• Problem-solving capabilities and strong attention to detail
• Proficiency with basic computer applications and CRM software
• Ability to work autonomously and manage time effectively
• Previous experience in telemarketing or customer service is an advantage
• High school diploma or equivalent; Bachelor's degree is preferred
• Fluency in Hindi and English is a must