Telecaller – Admissions (Online Programs + UG/PG Programs)

We’re looking for a proactive and student-focused Telecaller to support admissions for our premium online programs and on-campus UG/PG programs. The role requires someone confident on the phone, capable of engaging high-intent inquiries, understanding student needs, and ensuring a seamless handover to Academic Counsellors for further guidance and enrollment.

What You’ll Do

• Make outbound calls to prospective students, parents, and working professionals who have shown interest in our online or on-campus programs
• Explain program details clearly — curriculum, fees, admission steps, outcomes, and timelines
• Qualify leads and identify whether they are suitable for online programs or UG/PG campus programs
• Schedule counselling sessions, campus tours, or virtual meetings with Academic Counsellors
• Maintain detailed and accurate records in the CRM — call logs, lead status, follow-up notes, and outcomes
• Ensure timely follow-ups with warm and hot leads to maintain interest and drive movement down the funnel
• Coordinate with the Admissions team to share insights on lead quality and student queries
• Support admissions events — open houses, education fairs, info sessions — through call-based invitations and confirmations

What We’re Looking For

• 2–5 years of telecalling, inside sales, customer service, or admissions support experience
• Strong communication skills in English + Hindi (additional regional languages are an advantage)
• Ability to confidently explain program offerings and handle student/parent queries
• Comfortable making high-volume, high-quality follow-up calls
• Good listening skills with the ability to qualify and route leads appropriately
• Basic computer and CRM usage skills
• Must be willing to work full-time on-site in Mumbai

Traits That Make You a Strong Fit

✔ Clear, confident, and friendly communicator
✔ Target-oriented and disciplined with follow-ups✔ Energetic, persuasive, and student-focused✔ Organized and consistent with daily calling tasks✔ Positive attitude with strong people skills

Job Type: Full-time

Pay: From ₹350,000.00 per year

Work Location: In person