Tele Sales / Internal Sales

Role Overview:

We are seeking an experienced Tele-Sales / Internal Sales Coordinator to join our team. The ideal candidate will manage allocated key accounts and handle enquiries from the sales team — ensuring smooth coordination between clients, vendors, and operations. This role involves handling the full cycle from enquiry and costing to quotation, execution, and payment follow-up.

A strong background in freight forwarding, shipping, and logistics is essential, with the ability to manage customer communication professionally and efficiently.

Key Responsibilities:

- Manage all allocated key accounts and ensure prompt communication and service delivery.

- Handle incoming enquiries from clients and the sales team, ensuring timely response.

- Prepare costing and quotations in coordination with the pricing and operations teams.

- Liaise with clients and vendors for shipment planning, execution, and updates.

- Support the sales team in end-to-end shipment coordination and documentation.

- Follow up for client payments and ensure timely vendor settlements.

- Maintain updated records of quotations, shipments, and correspondence.

- Work closely with internal departments to ensure operational and service excellence.

- Identify opportunities for upselling and cross-selling logistics services.

Requirements:

- 5–10 years of experience in Freight Forwarding / Shipping / Logistics.

- Strong understanding of freight operations, documentation, and pricing.

- Excellent communication, negotiation, and coordination skills.

- Proficiency in MS Office and familiarity with freight management systems.

- Ability to work under pressure and manage multiple priorities.

- DG (Dangerous Goods) certification is an added advantage.

- Customer-focused with a proactive approach and strong attention to detail.