Tele Debt Manager

Job Description

About us Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders : Sachin Bansal & Ankit Agarwal What makes you a good executive at Navi? ● Ability to learn ● Being disciplined ● Communicating well How would your role at Navi Look Like? ● Responsible for training the Tele debt management team. ● Guide and motivate the Tele debt management team on their monthly targets and evaluate their performance ● Run daily team stand-up/ huddle, ensure attendance and adherence to defined protocols ● Maintain fair collection practices while dealing with customers and ensuring that the team follows the same ● Ensure that the team is responsible for administrative work related to the collection such as providing and maintaining MIS reports, and reviewing collection feedback on a daily/Weekly & Monthly basis. ● Ensure that you and the team are up to date on all relevant circulars and all products/services offered What are some of the good to have skills for this role? ● Strong communication, influencing skills, and calling etiquette ● 3+ years of people management experience in telesales, customer experience, and operations role ● Should have a working knowledge of MS Excel and Google Sheets ● Should have high professional ethics and integrity ● Qualification: Any Graduate Show more Show less