Tele Counselor Female (Call Center)

Role Overview: As a Call Center Representative (Female) at WD Group, your role will involve making outbound and inbound calls to customers, maintaining a courteous and friendly demeanor, and building positive relationships with customers. You will be responsible for addressing customer inquiries, maintaining customer satisfaction ratings, attending training sessions, and updating customer records in the company's computer platform. Key Responsibilities: - Make outbound and inbound calls to interact with customers - Maintain a courteous and friendly nature when interacting with customers - Build positive work relationships with customers - Answer incoming customer phone calls and take appropriate action - Maintain customer satisfaction ratings based on company criteria - Attend mandatory training sessions to stay updated on products or company policies - Use company policies to determine resolutions for customer issues - Input data into the company computer platform to update customer records Qualification Required: - Candidate should have a pleasing personality with effective convincing and selling skills - Excellent communication and interpersonal skills in English, Hindi, and Punjabi - Responsible and motivated to give your best - Strong relationship building and marketing skills - Ability to perform under pressure, strict timelines, and targets - Strong and sharp communication skills - Freshers can apply with a pleasing personality - Minimum graduation required What We Provide: - Handsome salary, incentives, and perks - Healthy working environment - Direct interview process with specific procedures to follow If you have any doubts, queries, or need assistance, please feel free to get in touch with us at +91-98154-76756. All the Best. Regards, Team-HR, WD Group,