Tele counsellor

Job Description

Tele Counsellor - Ahmedabad, Gujarat, India Roles and Responsibilities: Provide telephonic counseling to clients and address their queries with empathy and professionalism. Accurately document each conversation to maintain comprehensive records of client interactions. Utilize effective communication skills to assess client needs and deliver appropriate advice or guidance. Stay informed about the organizations services and programs in order to provide accurate information to clients. Maintain confidentiality of client information and adhere to ethical considerations in counseling. Assist in regular follow-ups with clients to ensure continuity and effectiveness of the counseling process. Identify clients needs and provide personalized support to help them in making informed decisions. Required Qualifications: Bachelors degree from a recognized institution. Proficiency in basic computer skills to handle software applications related to counseling. Exceptional communication skills, both verbal and written, to engage effectively with clients. Ability to work onsite in Ahmedabad, Gujarat, India. Experience in telephonic counseling or related fields is preferred, but fresh graduates with a keen interest in mental health services are encouraged to apply. Capability to work individually and as part of a team, showing initiative in challenging situations. Key Responsibilities: Conduct initial telephonic assessments to understand clients requirements and suggest relevant solutions. Participate actively in training sessions to enhance counseling skills and stay updated on current practices. Coordinate with other departments to facilitate complex client inquiries or issues. Contribute to the creation of reports and provide feedback to improve service quality. Engage in continuous learning and development to improve counseling techniques and approaches. Manage a high volume of calls efficiently, ensuring a swift and helpful response to each client. ,