Tele Counsellor

Job Description

A Tele Counselor in Overseas Education plays a crucial role in providing remote guidance and support to students interested in studying abroad. They offer advice and information about study destinations, universities, courses, and the application process over the phone, through online meetings, or through other communication channels. Here are the key job responsibilities of a Tele Counsellor in Oaks Overseas Education : 1. Providing Information & Guidance Answering student queries regarding studying abroad, including details about universities, courses, and admission procedures. Offering information on various countries, cities, and institutions that align with the students' academic goals, budgets, and preferences. Providing information on course eligibility requirements, entry exams, and visa processes. 2. Assessing Student Profiles Conducting initial assessments of the student's academic background, career goals, budget, and preferred study destination. Recommending suitable courses, universities, and countries based on the students qualifications and interests. Helping students understand their chances of admission based on their academic records and other criteria. 3. Application Process Assistance Assisting students with the university application process by explaining deadlines, procedures, and required documents. Providing advice on how to complete application forms, including personal statements or essays. Offering guidance on the selection of appropriate universities based on their academic profile and aspirations. 4. Guidance on Exams & Test Preparation Informing students about required standardized tests (e.g., IELTS, TOEFL, GRE, GMAT) for specific courses or universities. Giving tips on how to prepare for these tests, including test dates, fees, and scoring requirements. Recommending preparatory courses or study materials for exams if needed. 5. Visa and Documentation Assistance Guiding students on how to apply for student visas, and explaining the visa application process for specific countries. Ensuring that students understand and submit all the necessary documents (such as proof of funds, accommodation details, health insurance, etc.). Assisting students with preparing for visa interviews by providing helpful tips and answering questions about the visa process. 6. Scholarship and Financial Guidance Providing information about available scholarships, grants, and financial aid options. Advising students on budget planning for their education abroad and ways to manage finances. Offering guidance on education loans and assisting in connecting students with financing institutions if needed. 7. Providing Post-Application Support Helping students follow up on application statuses and communicating any updates from the universities. Offering additional support in case students face difficulties or delays in receiving admission letters or visa approvals. Assisting students in confirming offers and making decisions about finalizing their study plans. 8. Pre-Departure Guidance Offering advice and tips for students to prepare for their journey abroad, including information on accommodation, local culture, and what to expect in a foreign country. Providing insights into student life, adjusting to a new environment, and managing cultural differences. Discussing travel and health insurance requirements, as well as other logistical details like airport pickup, etc. 9. Building Strong Relationships with Students Maintaining regular communication with students to ensure that they are well informed and confident throughout the process. Offering encouragement and motivation to help students stay on track with their plans. Building long-term relationships for repeat business or future student referrals. 10. Sales and Targets Achieving monthly or quarterly sales targets by converting leads into admissions or confirmed study abroad applications. Managing and following up on inquiries and converting potential students into clients through effective counseling and guidance. Promoting services offered by the agency, such as test preparation, visa assistance, or post-arrival support. 11. Maintaining Accurate Records Keeping track of all student interactions, application statuses, and follow-up actions in a customer relationship management (CRM) system or database. Updating records with details of student profiles, documents submitted, and communications regarding applications or services provided. Generating reports for management on the status of leads, applications, and conversions. 12. Staying Updated on Education Trends Keeping up to date with the latest trends in international education, including new courses, universities, or changes in visa policies. Attending virtual seminars, webinars, and training to enhance knowledge about international education systems. Staying informed about scholarship opportunities, changes in regulations, or other critical updates that may impact students' decisions.