Tele Coordinator

1. Outbound Sales & Lead Generation:
*

Continuously update knowledge of company products, services, and processes to provide accurate information to clients.

Job Position : Tele Coordinator

Location: Kochi
Job Type: Full-time
Salary: 15K-40K

Job Summary:

We are seeking a proactive and organized Tele Coordinator to join our team in Kochi. The ideal candidate will have experience in outbound sales and familiarity with documentation processes. This role involves coordinating tele-calling activities, supporting documentation, and ensuring smooth customer interactions.

Key Responsibilities:

1. Outbound Sales & Lead Generation:

• Make proactive outbound calls to prospective and existing clients to generate leads and promote company services or products.
• Identify potential client needs and provide relevant information or guidance.
• Follow up on inquiries or previous conversations to nurture leads and convert them into customers.

2. Documentation Support:

• Assist clients in completing required documentation accurately and timely.
• Verify documents for completeness and compliance with internal and regulatory standards.
• Coordinate with internal teams (sales, operations, and back-office) to ensure smooth processing of documents.

3. Customer Relationship Management:

• Maintain detailed records of all customer interactions, calls, and documentation in the CRM system.
• Address client queries, concerns, or requests promptly and professionally.
• Provide updates to clients about the status of their applications or documentation.

4. Coordination & Follow-ups:

• Collaborate with sales and business development teams to track leads and pipeline progress.
• Schedule meetings or appointments for sales teams based on client availability.
• Ensure timely follow-up on pending tasks, documents, or customer requests.

5. Compliance & Quality Assurance:

• Ensure all tele-calling and documentation activities comply with company policies and legal/regulatory requirements.
• Maintain accuracy and attention to detail in all communication and record-keeping.
• Continuously update knowledge of company products, services, and processes to provide accurate information to clients.

Requirements:

• Born and brought up in North India (Preferred)
• Telecalling experience is an advantage
• Basic knowledge of banking or financial products is a plus
• Minimum educational qualification: 12th Pass / Graduate

Skills:

• Fluent in Hindi communication (verbal & written)
• Excellent telephone etiquette with persuasive and confident communication
• Strong convincing and negotiation skills
• Ability to handle objections and rejections positively
• Comfortable using computers, MS Office, and CRM systems

To Apply: Send your updated CV to hr.banking@miak.in

Contact: 9946748555

Job Type: Full-time

Pay: ₹15,000.00 - ₹40,000.00 per month

Application Question(s):

• Do you have any Outbound sales experience ?
• Do you have any documentation experience ?