Tele Collections Lead

Job Description

Roles and Responsibilities: Lead and motivate a team of B2B collections specialists to achieve individual and team collection goals. Assign accounts to team members based on complexity and prioritize collection efforts. Regularly monitor team performance through KPIs like collection rate, average days outstanding (DSO), and customer satisfaction. Identify training needs and develop training programs for team members. Utilize various communication channels (phone calls, emails, letters) to contact customers and proactively resolve outstanding invoices Escalate critical accounts to senior management when necessary Generate regular reports on team performance, collection metrics, and outstanding receivables Analyze collection data to identify trends and areas for improvement Present findings to senior management and propose actionable recommendations Requirements: Accounts Receivable Management/ Understanding of Credit Terms Negotiation Customer Relationship Management (CRM) Financial Report Understanding and Reconciliation Data Analysis Communication/ Good Knowledge of excel/ Google sheet Qualifications: Experience -Managing collections from High ticket B2B Customers Domain Banking/ NBFC/ Account receivables- B2B Designation Location - Hyderabad Qualification Bachelor's degree in business, finance, or related field preferred